Take the stress out of it

Up to 365-Night Trial

We’re glad you asked! When choosing a mattress, it is important to give it a try and decide if everything is right for you. Our risk-free 365 night trial means that you get 365 nights to relax into your Emma mattress and experience the benefits of a good night’s sleep in order to make that decision. We encourage and require a trial period of 21 nights on your mattress so that you and your body can get suited to your Emma mattress.

If you choose to return your mattress within the trial period, please reach out to our Customer Care agents from 08:00 to 18:00 GMT-6, Monday-Friday through our available channels:

• Email: support@emma-sleep.ca 
• Landline: +1-844-906-3662
• or speak directly with an agent using our live-chat feature on our website.

Note that the 365-night trial is only applicable to purchases after July 7, 2022. All purchases before this date are subject to the previous 200-night trial.

Free Delivery & Free Return

At Emma, we've partnered with shipping services to ensure the seamless delivery of your Emma products right to your doorstep, completely free of charge!However, if you select the scheduled delivery with in-home setup, there is a small fee added to the order total.
Not only that, we stand by the quality of our products, so if you're not entirely satisfied, you can return them at no extra cost or hassle - just reach out to our support team at support@emma-sleep.ca or +1-844-906-3662.
(Please note that additional fees or exclusions may apply to the Canadian Territories)

Up to 10-Year Guarantee

We got your back 100%. The 10-year warranty begins as soon as you receive your Emma Original mattress and covers damages made by factory defects and/or faulty materials. For more information please check our terms and conditions.

Suppose you have received a defective mattress upon delivery. In that case, you may reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

• Email: support@emma-sleep.ca 
• Landline: +1-844-906-3662
• or speak directly with an agent using our live-chat feature on our website.

Spread the cover with up to 12 monthly payments

If you choose to pay by installment (i.e. Buy Now, Pay Later), you may pay using Affirm. For more information, see our FAQs onAffirm here. 
* If eligible