Product Warranty

The pillow warranty is applicable for 2 years from the day you receive your pillow. Should you have your pillow replaced, the 60-night trial will be paused from the time being and shall continue once the new pillow has been received.

The Emma Pillows warranty covers the original purchaser of the product for 2 years as long as they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from emma-sleep.ca. Please retain a copy of the order number and customer details as proof of original purchase.

Yes, you can have your foam pillow replaced simply by contacting our Customer Care team and applying for the warranty. After the quick and easy application, Emma will replace the product free of charge to the original purchaser. This is much better than simply repairing the old foam pillow as the pillow will be replaced with the same model (as long as that model remains in production). Emma will arrange for the pick up of the damaged foam pillow and have the new one shipped to your doorstep, all complementary to the original purchaser.

• If your foam pillow is eligible for replacement* and you wish to return it, you may reach out to Customer Care at support@emma-sleep.ca or +1-844-906-3662. For an easier application, you can have your order number ready along with photos of the damage.
• Emma holds the right to ask for proof of damage along with the application of warranty. This proof can include, though is not limited to photos of the damage in such a way that there is little to no reasonable doubt of the extent of the damage. The warranty shall not apply if Emma determines that the damage is the result of misuse or neglect. It is at Emma’s discretion to determine if the damage such as but not limited to odors, burns, cuts, infestation, or bodily fluids was reasonably the result of normal use and/or production faults.
• If the warranty application is approved, Emma will arrange for your foam pillow to be picked up from your house and replaced, free of charge. The product will be replaced with the same model (as long as that model remains in production), and no upgrades will be made/offered. Shipping costs of the new Emma foam pillow as placement will be the responsibility of Emma. (Please note that shipping to a new address, different from the original purchase, may incur additional fees.)

*Note that the 3-year Warranty only covers the replacement of defective or damaged foam pillow. Refunds can only be applied within the 60-Night Trial Period exclusively offered to Emma customers so they can try out and enjoy the benefits of their Emma foam pillow within reasonable time before making a decision.

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE EMMA ORIGINAL ADJUSTABLE FOAM PILLOW IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL EMMA OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE EMMA ORIGINAL ADJUSTABLE FOAM PILLOW OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF EMMA HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. EMMA’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE EMMA ORIGINAL ADJUSTABLE FOAM PILLOW GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL EMMA PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.

IF ANY, EMMA’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PILLOW.

The mattress protector warranty is applicable for 2 years from the day you receive your mattress protector. Should you have your mattress protector replaced, the 60-night trial will be paused from the time being and shall continue once the new mattress protector has been received.

The mattress protector warranty covers the original purchaser of the protector for 2 years as long as they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from emma-sleep.ca. Please retain a copy of the order number and customer details as proof of original purchase.

Yes, you can have your mattress protector replaced simply by contacting our Customer Care team and applying for the warranty. After the quick and easy application, Emma will replace the mattress protector free of charge to the original purchaser. This is much better than simply repairing the old mattress protector as the protector will be replaced with the same model (as long as that model remains in production). Emma will arrange for the pick up of the damaged mattress protector and have the new one shipped to your doorstep, all complementary to the original purchaser.

• If your mattress protector is eligible for replacement* and you wish to return it, you may reach out to Customer Care at support@emma-sleep.ca. For an easier application, you can have your order number ready along with photos of the damage.
• Emma holds the right to ask for proof of damage along with the application of warranty. This proof can include, though is not limited to photos of the damage in such a way that there is little to no reasonable doubt of the extent of the damage. The warranty shall not apply if Emma determines that the damage is the result of misuse or neglect. It is at Emma’s discretion to determine if the damage such as but not limited to odors, burns, cuts, infestation, or bodily fluids was reasonably the result of normal use and/or production faults.
• If the warranty application is approved, Emma will arrange for your mattress protector to be picked up from your house and replaced, free of charge. The product will be replaced with the same model (as long as that model remains in production), and no upgrades will be made/offered. Shipping costs of the new Emma mattress protector as replacement will be the responsibility of Emma. (Please note that shipping to a new address, different from the original purchase, may incur additional fees.)

*Note that the 2-year Warranty only covers the replacement of defective or damaged mattress protector. Refunds can only be applied within the 60-Night Trial Period exclusively offered to Emma customers so they can try out and enjoy the benefits of their Emma mattress protector within reasonable time before making a decision.

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE EMMA BREATHABLE MATTRESS PROTECTOR IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL EMMA OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE EMMA BREATHABLE MATTRESS PROTECTOR OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF EMMA HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. EMMA’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE EMMA BREATHABLE MATTRESS PROTECTOR GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL EMMA PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.

IF ANY, EMMA’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS PROTECTOR.

The topper warranty is applicable for 10 years from the day you receive your topper. Should you have your topper replaced, the 365-night trial will be paused from the time being and shall continue once the new topper has been received.

The Firm-to-Soft Reversible Topper warranty covers the original purchaser of the topper for 5 years as long as they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from emma-sleep.ca. Please retain a copy of the order number and customer details as proof of original purchase.

Photos, the lot number (located on the product), order number and customer details may be required upon a warranty request in order for the Customer Service to identify and assess the warranty issue. If proof of purchase and/or original legal tags are lost within the 5-year timeline, Emma holds no responsibility to replace said product.

The care label is stitched to the cover of the topper and must not be removed from the original Product as this identifies the Product for the purpose of the warranties contained herein.

*Such measurements must be conducted when the topper is on a flat surface. The cover must also be unzipped to best measure the indentation. It is at Emma’s discretion to determine if such damage was reasonably the result of normal use and/or production faults.

Yes, you can have your topper replaced simply by contacting our Customer Care team and applying for the warranty. After the quick and easy application, Emma will replace the topper free of charge to the original purchaser. This is much better than simply repairing the old topper as it will be replaced with the same model (as long as that model remains in production). Emma will arrange for the pick up of the damaged topper and have the new one shipped to your doorstep, all complementary to the original purchaser.

• If your topper is eligible for replacement* and you wish to return it, you may reach out to Customer Care at support@emma-sleep.ca. For an easier application, you can have your order number ready along with photos of the damage.
• Emma holds the right to ask for proof of damage along with the application of warranty. This proof can include, though is not limited to photos of the damage in such a way that there is little to no reasonable doubt of the extent of the damage. The warranty shall not apply if Emma determines that the damage is the result of misuse or neglect. It is at Emma’s discretion to determine if the damage such as but not limited to odors, burns, cuts, infestation, or bodily fluids was reasonably the result of normal use and/or production faults.
• If the warranty application is approved, Emma will arrange for your topper to be picked up from your house and replaced, free of charge. The product will be replaced with the same model (as long as that model remains in production), and no upgrades will be made/offered. Shipping costs of the new Emma Firm-to-Soft Reversible Topper as placement will be the responsibility of Emma. (Please note that shipping to a new address, different from the original purchase, may incur additional fees.)

*Note that the 5-year Warranty only covers the replacement of defective or damaged mattress. Refunds can only be applied within the 60-Night Trial Period exclusively offered to Emma customers so they can try out and enjoy the benefits of their Emma Firm-to-Soft Reversible Topper within reasonable time before making a decision.

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE EMMA FIRM-TO-SOFT REVERSIBLE TOPPER IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL EMMA OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE EMMA FIRM-TO-SOFT REVERSIBLE TOPPER OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF EMMA HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. EMMA’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE EMMA FIRM-TO-SOFT REVERSIBLE TOPPER GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL EMMA PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.

IF ANY, EMMA’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE TOPPER.