Frequently Asked Questions
Get to know more about Emma's products and services!
Top Questions Asked
If you would like to contact us, please feel free to email our support team at support@emma-mattress.ca or call them at +1-888-585-3662. Our team is online from 9am to 9pm EST; Monday to Friday.
Emma consists of three different layers. The Airgocell® foam (1.5 in) has an open-pore cell structure and enables pleasant air circulation while keeping you cool, even on warm nights. Visco-elastic memory foam (2 in) ensures optimum pressure relief and molds to the shape of your body. The cold foam (8 in) is the foundation and the support for the mattress.
Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. Emma mattresses offer comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative Airgocell® layer boasts a gel-like structure that optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The processed materials are all fine, durable and produced at top quality facilities.
In the final step of production the Emma mattress is rolled and vacuum packed. It is then packed into a stylish box with dimensions 17 x 17 X 44 in. We ship throughout the Canada directly to your front door using Canpar.
At Emma we believe it takes time to truly appreciate your new mattress so we recommend sleeping on it for a few weeks to realize the difference. We offer the option to test Emma for 200 days risk-free. If the Emma mattress is not perfect for any reason, we will pick it up, no questions asked and issue a full refund.
No, the Emma is a low-maintenance mattress. It is able to lay on any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry. You should have no problem using the Emma mattress with a slatted frame.
200 Night Trial
It's simple. Make sure you open the product within 4 weeks of receiving the order to inflate correctly. Test the Emma mattress for 200 days upon receiving to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team (support@emma-mattress.ca or +1-888-585-3662) to arrange a pick-up date. We will give you a refund for 100% of the purchase price. However, we do ask that you give yourself time to get used to your new mattress so we recommend testing Emma Mattress for at least 3-4 weeks before sending it back.
We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. The mattress industry is aimed at confusing customers with excess supply, pushy sales tactics and high prices. We want to make sure your mattress buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma mattress for 200 days risk free. If you do not enjoy it, just simply e-mail us and we’ll pick it up free of charge.
It starts on the day of delivery. From the day you receive your Emma mattress on you can test it risk free for 200 days.
If you are unhappy with your Emma just write us an e-mail at support@emma-mattress.ca or call us at +1-888-585-3662.
It is not necessary to keep the box or plastic packaging when returning your Emma. We would appreciate if the mattress is returned in good condition.
No, it doesn’t. We want you to have the best sleep possible and that should not include sleeping on noisy plastic.
10 Year Warranty
The warranty begins as soon as you receive your Emma mattress.
We offer a 10 year warranty on dimensional stability and durability of the core materials. For more information please check our terms and conditions.
Please contact us immediately so we can send you a replacement mattress, free of charge. You can send us an email at support@emma-mattress.ca or call us at +1-888-585-3662.
About the Emma Mattress
Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. Emma mattresses offer comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative Airgocell® layer boasts a gel-like structure that optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The processed materials are all fine, durable and produced at top quality facilities.
Yes the Emma mattress is compliant in the Canadian fire safety regulations and does not use chemicals to meet this requirement.
We worked long and hard to find the perfect composition for our Emma mattress and have found the optimum balance between support and comfort. While most customers are very satisfied with the Emma mattress, there are of course exceptions - There are always those fussy few who would rather sleep on a wooden board or on wool - in these cases Emma may not be suitable. That is why we offer our stress free 200 day sleep trial so you can decide for yourself.
The foam used to make the Emma mattress is CertiPUR-US certified.
The Emma mattress is available in a variety of sizes: Twin (38 X 75 in) Twin XL (38 X 80 in) Full (54 X 75 in) Queen (60 X 80 in) King (76 X 80 in) Cali King (72 X 84 in)
The Emma mattress is 10 inches high.
Depending on the size, the weight will vary. Below you can find an overview: Twin: 38 X 75 X 12 in = 35 lbs Twin XL: 38 X 80 X 12 in = 37 lbs Full: 54 X 75 X 12 in = 48 lbs Queen: 60 X 80 X 12 in = 58 lbs King: 76 X 80 X 12 in = 72 lbs Cal King: 72 X 84 X 12 in = 72 lbs
Like all new products, the Emma mattress has a slight "new" smell at the start. Since we exclusively use high-grade materials, this slight smell will wear off after the first few hours. Make sure the mattress is aired out in a well ventilated room.
Because of its various components, the Emma mattress is structured in such a way that it has a high degree of progressiveness. This means that it has a unique weight distribution property that is only found in high quality mattresses.
Yes, the Emma mattress is 100 % vegan and does not contain any animal based materials. Unfortunately the mattress is inedible.
Our mattresses come directly from the factory to you. We skip the elegant showrooms and fussy salespeople in order to save you time and money. We skipped on the frills in order to give our customers a lower - and fair - price without skimping on quality
You can easily wash your Emma cover. Therefore, you just open the zip and separate the top from the bottom part. Treat your Emma like your favorite Shirt, by washing both, the top and bottom part, at 140°F in the washing machine. Because of the special fiber used in the cover with the high dampness releasing function it will only be a little clammy coming out of the machine. You can also wash single stains off by hand with a gentle washing detergent.
Emma consists of three different layers. The Airgocell® foam (1.5 in) has an open-pore cell structure and enables pleasant air circulation while keeping you cool, even on warm nights. Visco-elastic memory foam (2 in) ensures optimum pressure relief and molds to the shape of your body. The cold foam (8 in) is the foundation and the support for the mattress
No, the Emma mattress is not a medical device.
The Emma mattress shouldn't be left rolled up in the box for more than four weeks after delivery as this may damage your mattress.
Using the Emma Mattress
Yes! The Emma mattress is suitable and safe to use with an electric blanket.
We understand that needs vary by individuals so we offer 200 days to test the Emma mattress risk free. That way you can decide if it is best for your situation.
Flipping your Emma mattress is not necessary and the white top-cover and Airgocell® layer should always remain on top. The three-layer build-up form serves as an especially long lived function of support, so the usual flipping of the mattress isn’t necessary. The special breathability and open-cell character of the core materials provide a self-contained ventilation system, keeping the mattress aerated.
No! The Emma is a low-maintenance mattress. It is able to lay on any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry. You should have no problem using the Emma mattress with a slatted frame.
Because the Emma mattress already comes with a very soft and durable cover you do not need to purchase any additional mattress protection. A mattress topper, a mattress pad or a mattress protector is not necessary. Emma's cover can be washed easily in your washing machine. If you still wish to add your own cover, any standard bed/mattress cover will fit.
Yes, the Emma mattress fits on any bed frame.
Discounts
If you experience an error when inputting your discount code, please contact us at support@emma-mattress.ca or +1-888-585-3662.
Payments
Creditcard: You can pay securely on our website with all major credit cards (Visa, MasterCard, American Express and Discover). Your credit card data is encrypted via a safe SSL-method. Paypal: In addition to credit cards, you can also use Paypal to securely pay for your orders on our website
No, we have designed the Emma website as a convenient way through which all our customers can use and submit payments.
Manage my Order
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
If you would like to cancel your order, our customer service team will be happy to help you. Simply contact us via e-mail (put your order number in the subject line) at support@emma-mattress.ca or call us at +1-888-585-3662.
Prospective buyers can reach customer service via e-mail (support@emma-mattress.ca or phone at +1-888-585-3662). Our team of experts provide free mattress consultations and we are here to answer all your questions.
Delivery
Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.
In the final step of production the Emma mattress is rolled and vacuum packed. It is then packed into a stylish box with dimensions 17 x 17 X 44 in. We ship throughout Canada directly to your front door using Canpar.
The estimated delivery time can be looked up under “order”. Please take into account that your order will be send to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.
Each Emma product will be sent separately. You will receive a tracking number and confirmation email for each parcel.
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancelation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancelation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the Indiana to your doorstep. All Emma mattresses are brand-new, and awaiting to be delivered to you. We ship with Canpar. After placing your order, you will receive a delivery confirmation via e-mail where you can arrange a delivery time that fits your schedule. If you are not able to be home for your Emma mattress delivery, you can simply give us the name of your favorite neighbor to sign for the package (make sure they don’t sleep on your Emma mattress first, you just may never get it back).
As soon as your mattress leaves the warehouse, we will send you a tracking code to your e-mail address. Please check your spam folders if you do not receive the email.
Receiving the Product
We hope that every customer receives their welcome pack but we understand that packing mistakes can happen. If you happen to experience this, please contact customer service via email.
In the welcome booklet you will find information on how to unbox the Emma mattress along with an FAQ and other information.
The Emma mattress is packed with convenience in mind. Just unbox, roll the mattress out, remove the plastic wrap, and you're ready for sleeping! We'd love to see you unravel your sleep potential. Tag us @emma_mattress_ca on instagram and share with us your Emma experience!
Customers must open the products within 4 weeks of receiving the order for it to inflate correctly. If the customer does not comply with this recommendation within the above period, Emma reserves the right not to reimburse the customer for the existence of any defect in the product or to send the customer a new product to replace the original one.
You can sleep right away but we recommend waiting 30 minutes to an hour for the mattress to become fully expanded.
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancelation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
Please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancelation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
Returns
When you want to return your Emma Mattress simply e-mail our customer service team and we will arrange for a pickup at zero cost to you.
After we initiate a return for you, a donation/charity will contact you for mattress collection. After we have received notification from the pickup organization that they have your Emma mattress, we will initiate a refund to your original method of payment.
Refunds
As soon as the return has arrived at our warehouse after pickup, we will then issue your refund. Please bare in mind that the refund may take up to 2 weeks to process depending on the payment method you used.
Please contact customer service to check the status of your refund via email (support@emma-mattress.ca or +1-888-585-3662).
Accessing your Account
You can easily create a customer account when ordering. Just check the box that says, Yes, I want to create an account. Or you can go to the bottom of the website and click Sign In or Out and then you can create an account using your order number.
Please use the "Forgot my password" option located on the login page on our website. It will walk you through resetting password.
Top Questions Asked
If you would like to contact us, please feel free to email our support team at support@emma-mattress.ca or call them at +1-888-585-3662. Our team is online from 9am to 9pm EST; Monday to Friday.
Emma consists of three different layers. The Airgocell® foam (1.5 in) has an open-pore cell structure and enables pleasant air circulation while keeping you cool, even on warm nights. Visco-elastic memory foam (2 in) ensures optimum pressure relief and molds to the shape of your body. The cold foam (8 in) is the foundation and the support for the mattress.
Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. Emma mattresses offer comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative Airgocell® layer boasts a gel-like structure that optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The processed materials are all fine, durable and produced at top quality facilities.
In the final step of production the Emma mattress is rolled and vacuum packed. It is then packed into a stylish box with dimensions 17 x 17 X 44 in. We ship throughout the Canada directly to your front door using Canpar.
At Emma we believe it takes time to truly appreciate your new mattress so we recommend sleeping on it for a few weeks to realize the difference. We offer the option to test Emma for 200 days risk-free. If the Emma mattress is not perfect for any reason, we will pick it up, no questions asked and issue a full refund.
No, the Emma is a low-maintenance mattress. It is able to lay on any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry. You should have no problem using the Emma mattress with a slatted frame.
200 Nights Trial
It's simple. Make sure you open the product within 4 weeks of receiving the order to inflate correctly. Test the Emma mattress for 200 days upon receiving to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team (support@emma-mattress.ca or 1-833-366-2872) to arrange a pick-up date. We will give you a refund for 100% of the purchase price. However, we do ask that you give yourself time to get used to your new mattress so we recommend testing Emma Mattress for at least 3-4 weeks before sending it back.
We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. The mattress industry is aimed at confusing customers with excess supply, pushy sales tactics and high prices. We want to make sure your mattress buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma Original Mattress for 200 nights risk free. If you do not enjoy it, just simply e-mail us and we’ll pick it up free of charge.
It starts on the day of delivery. From the day you receive your Emma mattress on you can test it risk free for 200 days.
If you are unhappy with your Emma just write us an e-mail at support@emma-mattress.ca or call us at +1-888-585-3662.
It is not necessary to keep the box or plastic packaging when returning your Emma. We would appreciate if the mattress is returned in good condition.
No, it doesn’t. We want you to have the best sleep possible and that should not include sleeping on noisy plastic.
10 Years Warranty
The warranty begins as soon as you receive your Emma Mattress.
We offer a 10 year warranty on dimensional stability and durability of the core materials. For more information please check our terms and conditions.
Please contact us immediately so we can send you a replacement mattress, free of charge. You can send us an email at support@emma-mattress.ca or call us at +1-888-585-3662.
About Emma Mattresses
Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. Emma mattresses offer comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative Airgocell® layer boasts a gel-like structure that optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The processed materials are all fine, durable and produced at top quality facilities.
Yes the Emma mattress is compliant in the Canadian fire safety regulations and does not use chemicals to meet this requirement.
We worked long and hard to find the perfect composition for our Emma mattress and have found the optimum balance between support and comfort. While most customers are very satisfied with the Emma mattress, there are of course exceptions - There are always those fussy few who would rather sleep on a wooden board or on wool - in these cases Emma may not be suitable. That is why we offer our stress free 200 day sleep trial so you can decide for yourself.
The foam used to make the Emma mattress is CertiPUR-US certified.
The Emma mattress is available in a variety of sizes:
Twin (38 X 75 in)
Twin XL (38 X 80 in)
Full (54 X 75 in)
Queen (60 X 80 in)
King (76 X 80 in)
Cali King (72 X 84 in)
The Emma mattress is 10 inches high.
Depending on the size, the weight will vary. Below you can find an overview:
Twin: 38 X 75 X 12 in = 35 lbs
Twin XL: 38 X 80 X 12 in = 37 lbs
Full: 54 X 75 X 12 in = 48 lbs
Queen: 60 X 80 X 12 in = 58 lbs
King: 76 X 80 X 12 in = 72 lbs
Cal King: 72 X 84 X 12 in = 72 lbs
Like all new products, the Emma mattress has a slight "new" smell at the start. Since we exclusively use high-grade materials, this slight smell will wear off after the first few hours. Make sure the mattress is aired out in a well ventilated room.
Because of its various components, the Emma mattress is structured in such a way that it has a high degree of progressiveness. This means that it has a unique weight distribution property that is only found in high quality mattresses.
Yes, the Emma mattress is 100 % vegan and does not contain any animal based materials. Unfortunately the mattress is inedible.
Our mattresses come directly from the factory to you. We skip the elegant showrooms and fussy salespeople in order to save you time and money. We skipped on the frills in order to give our customers a lower - and fair - price without skimping on quality
You can easily wash your Emma cover. Therefore, you just open the zip and separate the top from the bottom part. Treat your Emma like your favorite Shirt, by washing both, the top and bottom part, at 140°F in the washing machine. Because of the special fiber used in the cover with the high dampness releasing function it will only be a little clammy coming out of the machine. You can also wash single stains off by hand with a gentle washing detergent.
Emma consists of three different layers. The Airgocell® foam (1.5 in) has an open-pore cell structure and enables pleasant air circulation while keeping you cool, even on warm nights. Visco-elastic memory foam (2 in) ensures optimum pressure relief and molds to the shape of your body. The cold foam (8 in) is the foundation and the support for the mattress
No, it is not a medical device.
The Emma mattress shouldn't be left rolled up in the box for more than four weeks after delivery as this may damage your mattress.
Using Emma Mattress
Yes! The Emma Original Mattress is suitable and safe to use with an electric blanket.
We understand that needs vary by individuals so we offer a 200 night trial to test the Emma Original Mattress risk-free. That way you can decide if it is best for your situation.
Flipping your Emma Original Mattress is not necessary and the white top-cover and breathable eco-friendly foam layer should always remain on top. The three-layer build-up form serves as an especially long lived function of support, so the usual flipping of the mattress isn’t necessary. The special breathability and open-cell character of the core materials provide a self-contained ventilation system, keeping the mattress aerated.
No! The Emma is a low-maintenance mattress. It is able to lay on any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry. You should have no problem using the Emma mattress with a slatted frame.
Because the Emma mattress already comes with a very soft and durable cover you do not need to purchase any additional mattress protection. A mattress topper, a mattress pad or a mattress protector is not necessary. Emma's cover can be washed easily in your washing machine. If you still wish to add your own cover, any standard bed/mattress cover will fit.
Yes, the Emma mattress fits on any bed frame.
Discounts
If you experience an error when inputting your discount code, please contact us at support@emma-mattress.ca or +1-888-585-3662.
Payments
Creditcard: You can pay securely on our website with all major credit cards (Visa, MasterCard, American Express and Discover). Your credit card data is encrypted via a safe SSL-method. Paypal: In addition to credit cards, you can also use Paypal to securely pay for your orders on our website
No, we have designed the Emma website as a convenient way through which all our customers can use and submit payments.
Manage my Order
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
If you would like to cancel your order, our customer service team will be happy to help you. Simply contact us via e-mail (put your order number in the subject line) at support@emma-mattress.ca or call us at +1-888-585-3662.
Prospective buyers can reach customer service via e-mail (support@emma-mattress.ca or phone at +1-888-585-3662). Our team of experts provide free mattress consultations and we are here to answer all your questions.
Delivery
Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.
In the final step of production the Emma mattress is rolled and vacuum packed. It is then packed into a stylish box with dimensions 17 x 17 X 44 in. We ship throughout Canada directly to your front door using Canpar.
The estimated delivery time can be looked up under “order”. Please take into account that your order will be send to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.
Each Emma product will be sent separately. You will receive a tracking number and confirmation email for each parcel.
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancelation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancelation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the Indiana to your doorstep. All Emma mattresses are brand-new, and awaiting to be delivered to you. We ship with Canpar. After placing your order, you will receive a delivery confirmation via e-mail where you can arrange a delivery time that fits your schedule. If you are not able to be home for your Emma mattress delivery, you can simply give us the name of your favorite neighbor to sign for the package (make sure they don’t sleep on your Emma mattress first, you just may never get it back).
As soon as your mattress leaves the warehouse, we will send you a tracking code to your e-mail address. Please check your spam folders if you do not receive the email.
Receiving the Product
We hope that every customer receives their welcome pack but we understand that packing mistakes can happen. If you happen to experience this, please contact customer service via email.
In the welcome booklet you will find information on how to unbox the Emma mattress along with an FAQ and other information.
The Emma mattress is packed with convenience in mind. Just unbox, roll the mattress out, remove the plastic wrap, and you're ready for sleeping! We'd love to see you unravel your sleep potential. Tag us @emma_mattress_ca on instagram and share with us your Emma experience!
Customers must open the products within 4 weeks of receiving the order for it to inflate correctly. If the customer does not comply with this recommendation within the above period, Emma reserves the right not to reimburse the customer for the existence of any defect in the product or to send the customer a new product to replace the original one.
You can sleep right away but we recommend waiting 30 minutes to an hour for the mattress to become fully expanded.
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancelation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
Please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancelation, or delivery dates. You can reach us at support@emma-mattress.ca or +1-888-585-3662.
Returns
When you want to return your Emma Mattress simply e-mail our customer service team and we will arrange for a pickup at zero cost to you.
After we initiate a return for you, a donation/charity will contact you for mattress collection. After we have received notification from the pickup organization that they have your Emma mattress, we will initiate a refund to your original method of payment.
Refunds
As soon as the return has arrived at our warehouse after pickup, we will then issue your refund. Please bare in mind that the refund may take up to 2 weeks to process depending on the payment method you used.
Please contact customer service to check the status of your refund via email (support@emma-mattress.ca or +1-888-585-3662).
Accessing Your Account
You can easily create a customer account when ordering. Just check the box that says, Yes, I want to create an account. Or you can go to the bottom of the website and click Sign In or Out and then you can create an account using your order number.
Please use the "Forgot my password" option located on the login page on our website. It will walk you through resetting password.
100日のお試し期間はどのような仕組みですか?
エマでは、マットレスが体に合うかを評価するには時間がかかると考えています。数週間かけてじっくりと評価していただきたいと考えて100日のお試し期間を用意しました。万が一、エママットレスにお客様の体に合わない場合は、無料にて引取りの上、全額返金いたします。