Frequently Asked Questions

After purchasing your Emma product, please wait for a confirmation email containing your product tracking number and instructions to track your order. Orders from Ontario take approximately 2-4 days while orders from the rest of Canada take approximately 4-8 days through our logistics carriers (e.g. Bolt Logistics, Canpar).

Should you have any concerns, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

We’re always ready to help and appreciate feedback of any kind. If you would like to contact us, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Original, with over 75 product awards, is composed of three layers. Its AIRGOCELL® foam technology dissipates sweat and absorbs heat so that you sleep cool and comfortable. Its HALO® Memory Foam has 3 zones that adapt to your body shape and has motion isolation technology so that you get better pressure relief and uninterrupted sleep. Its HRX® Supreme Foam has 5 adaptive cutouts that distribute your body weight evenly so that you get full body support.

The Emma Original Mattress consists of 5 different layers:

The Emma Original Mattress is considered ‘Medium Firm. To help you out, imagine sleeping in cloudy comfort where we’re soft enough to feel comfortable and cozy while having that firmness to support your body as if someone was cuddling you to sleep.

Our Emma Original Mattress comes in 6 sizes– find one that suits you!

After purchasing your Emma product, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels with your respective information (e.g. address changes, mattress size changes, payment changes, cancellation, or delivery date changes):

We’re glad you asked! When choosing a mattress, it is important to give it a try and decide if everything is right for you. Our risk-free 365-night trial means that you get 365 nights to relax into your Emma mattress and experience the benefits of a good night’s sleep in order to make that decision. We encourage and require a trial period of 21 nights on your mattress so that you and your body can get suited to your Emma mattress.
If you choose to return your mattress within the trial period, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

We got your back 100%. The 10-year warranty begins as soon as you receive your Emma Original mattress and covers damages made by factory defects and/or faulty materials. For more information please check our terms and conditions.

Suppose you have received a defective mattress upon delivery. In that case, you may reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

How does the 365-night trial phase work?

We’re glad you asked! When choosing a mattress, it is important to give it a try and decide if everything is right for you. Our risk-free 365 night trial means that you get 365 nights to relax into your Emma mattress and experience the benefits of a good night’s sleep in order to make that decision. We encourage and require a trial period of 21 nights on your mattress so that you and your body can get suited to your Emma mattress.

If you choose to return your mattress within the trial period, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

You don’t need to. We believe that our mattresses provide an exceptional and comfortable sleep experience without pushy sales tactics and high prices. We offer a 365-night trial so that you can experience Emma in the comfort of your own home without the need to go in-store.

The 365-night trial starts on the day that you receive your product. From then, you have 365 nights to try out our mattress.

To return your mattress, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Products must be in donable condition to be eligible for return (e.g., no stains, tears or other soiling including odors). To know more information, you may view our terms & conditions (Article VIII) here. Should you have any questions, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

No, it doesn’t. You can enjoy the Emma Original mattress as you normally would any mattress.

The Emma Original Mattress has a 365-night trial while other Emma products have a 60-Night trial.

The warranty begins as soon as you receive your Emma Original mattress.

The 10-year warranty begins as soon as you receive your Emma Original mattress and covers damages made by factory defects and/or faulty materials. For more information please check our terms and conditions.

 Suppose you have received a defective mattress upon delivery. In that case, you may reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

We sincerely apologize for the inconvenience we have brought to you. We would love to replace your mattress, free of charge (Note: Terms & Conditions apply). With that, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

All our products, other than the Emma Original mattress, have a 60-night trial period. This means you can have 60 nights to relax and sleep on your new Emma products.

We offer various warranty periods in case that you receive a defective product. Our warranty periods are as follows:

If you experience an error when inputting your discount code, you may reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Unfortunately, we can only accommodate the use of one discount code per transaction (i.e. no stacking of discount codes). Although, if you subscribe to our newsletter, you may just get another discount code for your next purchase!

We do not take orders via phone, but our Emma Canada website is convenient and quick. Visit us here: www.emma-sleep.ca.

Shopify Payments (any Credit / Debit Card): 
You can pay securely on our website with all major credit or debit cards (Visa, MasterCard, American Express, and Discover). Rest assured, Your credit card data is encrypted via a safe SSL method. 

PayPal:
You can pay using PayPal for all your orders on our website.

PayBright: 
If you choose to pay by installment (i.e. Buy Now, Pay Later), you may pay using PayBright. For more information, see our FAQs on PayBright here. 

Note that financing is not available on orders using other promotions (i.e. added discounts or free item offers). To access PayBright during an active promotional period, please remove the promo code in your order summary and proceed by selecting PayBright on the Payment screen. For more information, please view the link here.

Should you need assistance, you may reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Because Emma covers the cost of borrowing on PayBright loans, financing is considered a promotion and cannot be used in conjunction with other promotions. To access PayBright upon checkout, remember to remove any promo codes from your order summary. For more information, please view the link here.

PayBright will help you set up convenient, pre-authorized payments via your bank account, or a Visa/Mastercard credit/ debit card.

PayBright payment plans are not available for orders under $300 or over $3,000.

We only offer a 3 or 6-month interest-free payment plan through PayBright.

PayBright payment plans are available:

Yes, all PayBright payment plans can be prepaid at any time without penalty. To pay off your current balance, please send PayBright a message here.

Please reach out to the PayBright team and they will be happy to look into the options available. You can contact them using this link here.

Purchases made using PayBright are subject to Emma's trial and return policy. Any returns will be processed by Emma, and your PayBright loan balance will be reduced or canceled accordingly. If you have already made monthly payments, it will be refunded to you by PayBright.

If a product is OEKO-Tex® 100 Certified, you can be assured that every component of this product (i.e. every thread, foam, etc) has been tested for harmful substances and is therefore harmless for human health. You can be assured that Emma products are of top-quality for your safety. For more information, visit the link here.

Emma Products are OEKO-Tex® 100 Certified Class 1 (16.0.93305) of OEKO-Tex Standard 100. This means that our products are safe for even babies and toddlers (i.e. protection against allergens, etc.). To check for certification, view the label check and enter our label number: 16.0.93305.

OEKO-Tex® 100 has their own independent testing institutes where they conduct their own extensive testing methodologies. For more information, view the link here.

It means that our mattress foams are made without toxic materials (e.g. formaldehyde, phthalates, flame retardants, and heavy metals). All Certipur-US certified products are rigorously tested and meet strict safety standards. For more information, see here

The CertiPUR-US® certification is important to give you the assurance that our mattress foams are made without toxic materials (e.g. formaldehyde, phthalates, flame retardants, and heavy metals). This means that our Emma Original is safer for you and your family. For more information, see here

Because our foams have the CertiPUR-US® certification, you can be sure that there are no harmful flame retardants found in our Emma products that have been identified by the Globally Harmonized System (GHS), a global standard by the United Nations for harmful chemicals.

After purchasing your Emma product, please wait for a confirmation email containing your product tracking number and instructions to track your order. Orders from Ontario take approximately 2-4 days while orders from the rest of Canada take approximately 4-8 days through our logistics carriers (e.g. Bolt Logistics, Canpar).

Should you have any concerns, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

After purchasing your Emma product, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels with your respective information (e.g. address changes, mattress size changes, payment changes, cancellation, or delivery date changes):

After purchasing your Emma product, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels with your respective information (e.g. address changes, mattress size changes, payment changes, cancellation, or delivery date changes):

If you would like to cancel your order, our Customer Care agents will be happy to help you. Please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

We’re always ready to help and appreciate feedback of any kind. If you would like to contact us, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Shipping and return costs are free for all our products. However, if you select the scheduled delivery with in-home setup, there is a small fee added to the order total.

The Emma Original Mattress will be vacuum packed in a 17’’ x 17’’ x 44’’ box. We ship throughout Canada directly to your front door using our logistics carriers.

Orders from Ontario take approximately 2-4 days while orders from the rest of Canada take approximately 4-8 days. We also have the option to deliver your order on your preferred schedule. To view your estimated delivery, you may view it in your account on the website under “order.” You may also use the tracking number sent to your email to track your order.

Should you have any concerns, you may reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Each Emma product will be sent separately. You will receive a tracking number and confirmation email for each parcel.

After purchasing your Emma product, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels with your respective information (e.g. address changes, mattress size changes, payment changes, cancellation, or delivery date changes):

After purchasing your Emma product, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels with your respective information (e.g. address changes, mattress size changes, payment changes, cancellation, or delivery date changes):

The scheduled delivery with in-home setup option is currently only available in selected areas of Ontario. Rest assured that we are working hard to expand our serviceable areas. We will make sure to update our customers and website when it's available to other areas.

Our logistics partner will send you an email after your purchase. Simply reply with your preferred date and time of delivery within 24-48 hours upon receipt of the email so we can book and prepare your orders for shipping.

Bolt is our current delivery partner that will bring your Emma products right to your doorstep.

Let us help you with that request. Please feel free to get in touch with our Customer Care team at 1-855-585-EMMA or email us at support@emma-sleep.ca or use our live chat feature to speak with an agent directly.

Should you decide to opt out for this service, please contact our Customer Care team at 1-855-585-EMMA or email us at support@emma-sleep.ca or use our live chat feature so we can cancel this for you.

Yes, the preferred delivery date and time and fee of $149 will be applicable to all items from your order. Each item will be sent on the date and time that you have selected. Should you need to have some items from your order to be delivered on a different date, you will need to order them separately and choose between our standard free delivery or the scheduled delivery option.

Our scheduled delivery with in-home setup option applies to all the items in your order. If you wish to have your items delivered at different dates, please place an order separately and choose between our standard free delivery or the scheduled delivery option.

At the moment, we do not offer this as an add on for existing orders. Please contact us 1-855-585-EMMA or email us at support@emma-sleep.ca or use our live chat feature so that our Customer Care team can check the status of your order and assist you.

We hope that every customer receives their welcome package, but we understand that packing mistakes can happen. If you happen to experience this, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

You will receive a plastic cutter to help you with the package and a welcome booklet containing essential information about your Emma Original mattress (e.g. how to unbox, FAQs, etc.).

The Emma Original mattress is packed with convenience in mind. Just unbox, roll the mattress out, remove the plastic wrap, and you're ready for sleeping! We'd love to see you unravel your sleep potential. Tag us @emmasleep.canada on Instagram and share with us your Emma experience!

Customers must open the products within 4 weeks of receiving the order for it to inflate correctly. If the customer does not comply with this recommendation within the above period, Emma reserves the right not to reimburse the customer for the existence of any defect in the product or to send the customer a new product to replace the original one.

You can sleep right away but we recommend waiting 30 minutes to an hour for the mattress to become fully expanded.

After purchasing your Emma product, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels with your respective information (e.g. address changes, mattress size changes, payment changes, cancellation, or delivery date changes):

The return process starts with getting in touch with our Customer Care agents to initiate a return (Note, please prepare your Order Number). We will then schedule a free pick-up of your mattress for disposal and process your refund once accomplished. Please bear in mind that the refund may take up to 5-10 business days to process depending on the payment method you used.

If you would like to start the return process, you can start the process by reaching out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Once you’ve initiated a return with our Care Agents, we will schedule a pick for your mattress which may take a maximum of 1 week. After such, we will process your refund which may take 5-10 business days.

Once the mattress has been picked up from your home, we will start processing your refund. You will be refunded the same way you paid for your product. (i.e. If you paid through PayBright, you will receive your funds from PayBright).

We will process your refund within 5-10 business days. Should you have any concerns, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

To check the status of your refund, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

You can easily create a customer account by clicking on the “Log-in” found in the navigation bar. By this, you’ll be able to save your cart and sign-in to view your order whenever you want.

Please use the "Forgot my password" option located on the login page on our website. It will walk you through resetting passwords.

The Emma Original, with over 75 product awards, is composed of three layers. Its AIRGOCELL® foam technology dissipates sweat and absorbs heat so that you sleep cool and comfortable. Its HALO® Memory Foam has 3 zones that adapt to your body shape and has motion isolation technology so that you get better pressure relief and uninterrupted sleep. Its HRX® Supreme Foam has 5 adaptive cutouts that distribute your body weight evenly so that you get full body support.

The Emma Original Mattress consists of 5 different layers:

The foam used to make the Emma Original mattress is CertiPUR-US® and Class I (16.0.93305) of STANDARD 100 by OEKO-TEX®.

Our Emma Original Mattress comes in 6 sizes– find one that suits you!

Yes, the Emma Original Mattress will fit in the majority of the appropriate bed frames.

Yes, the Emma Original mattress is compliant with the Canadian fire safety regulations and does not use chemicals to meet this requirement.

You do not need a topper or a bed cover to use the Emma Original Mattress. However, if you would like to control the softness/firmness of your mattress, our Firm-to-Soft Reversible Topper will help you achieve just that. For more information, you may view our Topper here.

Like all new products, the Emma Original mattress has a slight "new" smell at the start which will wear out over time. However, rest assured, the foams in our Emma Original have passed both CertiPUR-US® & OEKO-TEX® certifications, which mean that those smells are temporary and harmless as we are free of harmful chemicals such as formaldehyde, phthalates, and flame retardants, as verified by an independent third-party organization.

 However, if the odor is bothering you, allow your mattress to air out for 24 hours, at which point the odor should subside. Should you have any more concerns, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Original Mattress is considered ‘Medium Firm’. To help you out, imagine sleeping in cloudy comfort where we’re soft enough to feel comfortable and cozy while having that firmness to support your body as if someone was cuddling you to sleep.

The foam used to make the Emma Original mattress is CertiPUR-US® and Class I (16.0.93305) of STANDARD 100 by OEKO-TEX®.Yes, the Emma Original Mattress is 100 % vegan and does not contain any animal-based materials. Unfortunately, the mattress is inedible.

We understand that needs vary by individuals so we offer 365 days to test the Emma Original mattress risk-free. That way you can decide if it is best for your situation.

Yes, but you may only wash the Plush Emma UltraDry® Original Cover of your mattress. Just open the zip and separate the top from the bottom part. For specific information, you may see their individual wash-label details.

No, the Emma Original mattress is not a medical device.

The Emma Original mattress shouldn't be left rolled up in the box for more than four weeks after delivery as this may damage your mattress.

No. Flipping your Emma Original mattress is not necessary and the white top-cover and AIRGOCELL® layer should always remain on top. The three layers of foam serve as an especially long-lived function of support, so the usual flipping of the mattress isn’t necessary. The special breathability and open-cell character of the core materials provide a self-contained ventilation system, keeping the mattress aerated.

You may return your Emma Original Mattress within 365 nights of receiving your product. When you want to return your Emma Original Mattress, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Original Mattress has a 10-year-warranty upon receipt. For more information on warranty claims, please visit our Terms and Conditions or contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Climax® Hybrid is composed of six layers designed for heavy sleepers and couples alike. It showcases our new Climax® Pocketed Springs, which are individually wrapped coils engineered for the optimum tension and bounce to provide strong enough support for all types of sleepers and activities in bed. Aside from the pocketed springs, it has the award-winning AIRGOCELL® foam technology that dissipates sweat and absorbs heat so that nights are only hot (and steamy) when you want them to.

The Emma Climax Hybrid® consists of 6 different layers:

The foam used to make the Emma Original mattress is CertiPUR-US® certified.

Our Emma Climax® Hybrid comes in 6 sizes– find one that suits you! 

Yes, the Emma Climax® Hybrid will fit in the majority of the appropriate bed frames.

Yes! The Emma Climax® Hybrid is constructed to comply with applicable safety laws and is fire retardant. We make sure to keep your safety in mind when engineering our products.

You do not need a topper or a bed cover for the Emma Climax® Hybrid. The use of a topper might affect the bounciness of the mattress. However, if you would like to control the softness/firmness of your mattress, our Firm-to-Soft Reversible Topper will help you achieve just that. For more information, you may view our Topper here.

The award-winning Emma Original Mattress is recommended for all sleepers, regardless of your sleeping position. Made with the breathable AIRGOCELL® and HRX Supreme base layer, the Emma Original distributes body weight evenly, relieves pressure and eliminates motion transfer for your best night’s sleep.

The Emma Climax® Hybrid is recommended for sleepers who want extra support, and for those who want to do more than sleep. It combines the award-winning comfort, zero motion transfer, zoned support and pressure relief of our Emma Original with the breathability, bounce and extra support of our Climax® Pocketed Springs. Both Emma mattresses are considered medium-firm, offering the perfect mix of comfort and support.

Like all new products, the Emma Climax® Hybrid has a slight "new" smell at the start which will wear out over time. However, rest assured, the foams in our mattress have passed both CertiPUR-US® & OEKO-TEX® certification. This means that those smells are temporary and harmless, as the foams are free of harmful chemicals such as formaldehyde, phthalates, and flame retardants, as verified by an independent third-party organization.

 However, if the odor is bothering you, allow your mattress to air out for 24 hours, at which point the odor should subside. Should you have any more concerns, please reach out to our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Climax® Hybrid is considered to be ‘Medium Firm’, a 6 on a 1-10 scale, 1 being the softest. To help you out, imagine sleeping in cloudy comfort where we’re soft enough to feel comfortable and cozy while having that firmness to support your body as if someone was cuddling you to sleep.

Yes, the Emma Original Mattress is 100 % vegan and does not contain any animal-based materials.

The Climax® Hybrid is constructed with the Climax® Transition Layer with over 100 supportive points and 5 zoned cutouts that contours and adapts to your body for optimal spinal alignment and pressure relief. We understand that needs vary by individuals so we offer 365 days to test the Emma Climax® Hybrid risk-free. That way you can decide if it is best for your situation.

Yes, but you may only wash the Plush Emma UltraDry® Original Cover of your mattress. Just open the zip and separate the top from the bottom part. For specific information, you may see their individual wash-label details.

No, the Emma Climax® Hybrid is not a medical device.

The Emma Climax® Hybrid shouldn't be left rolled up in the box for more than four weeks after delivery as this may damage your mattress.

No need for the extra hassle! Flipping your Emma Climax® Hybrid is not necessary and the Ultradry® Pillowtop Cover should always remain on top. The mattress is specially engineered with a specific top to bottom layering to give you zero motion transfer, pressure relief and zoned support for years of comfortable night’s sleep. 

You may return your Emma Climax® Hybrid within 365 nights of receiving your product. When you want to return your Emma Climax® Hybrid, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Climax® Hybrid has a 10-year-warranty upon receipt. For more information on warranty claims, please visit our Terms and Conditions or contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Yes, it is non-flammable. It has also passed the cigarette test, which means that it does not easily catch on fire.

Yes, the Upholstered Bed Frame is 100 % vegan and does not contain any animal-based materials, nor is tested on animals.

Unfortunately, not at the moment. If you decide not to use it, you can always store it. The Upholstered Bed Frame even offers you enough storage space to place it underneath the bed, if you decide not to use it.

No. The slats that are delivered with the bed cannot be replaced by an electric slatted frame due to the construction of the bed.

At present, we offer only the color grey for the Upholstered Bed Frame.

The Upholstered Bed Frame is highly durable and has gone through several durability tests during its development to ensure its quality. It has been tested to be able to withstand up to 500 lbs of force - meaning it can hold up a lot of weight.

Yes, but we recommend placing the Emma Upholstered Bed Frame against a wall. This will offer you the maximum amount of stability for your bed frame.

We have a 60 night-trial and 5 years warranty on the product (excluding the screws).

Yes, the Upholstered Bed Frame may be used without a headboard and you may also use your own headboard. After both boxes have arrived, you can decide whether to use the headboard or not. The Upholstered Bed Frame even offers you enough storage to put it underneath the bed, if you decide not to use it. 

Unfortunately, no. The Emma Upholstered Bed Frame has its own suspension that is uniquely designed with FlexiSlats® that help provide additional pressure-relief for your back and joints and an AirFlow® bed base that helps maximize breathability.

You can use the bed with any mattress and any topper. To get the best sleep experience, we would of course recommend using an Emma mattress with your Upholstered Bed Frame. If you want to get the Boxspring bed experience, you can add a topper to it too.

Our Upholstered bedframe has a maximum height of 43 inches (with the headboard) and a bed height of 14 inches without the mattress and 24 inches with the mattress.

Assembling the Upholstered Bed Frame may take 30-45 minutes. We have a manual and a video to guide you on this. Please view the manual for instructions here. For an instructional video, please view here.

The Upholstered Bed Frame can be dismantled in less than 15 minutes.

For small stains, wet a clean cloth with a little bit of soap. For bigger stains, you may use stain removers found in your local store.

The Emma Upholstered Bed Frame will be delivered in 2 packages with separate tracking numbers through our logistics carriers (i.e. Bolt Logistics, Canpar). To track your order, please wait for an email that will contain instructions on how to do so using your provided tracking number. Please wait for both packages to arrive before building your Upholstered Bed Frame.

Please note that 2 packages will be delivered to your home for the Upholstered Bed Frame. Orders from Ontario take approximately 2-4 days while orders from the rest of Canada take approximately 4-8 days.

Should you have any concerns, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

No. Please wait to have both packages before assembling the Upholstered Bed Frame.

You may return your Upholstered Bed Frame within 60 nights of receiving your product. When you want to return your Emma Upholstered Bedframe, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Our Upholstered Bed Frame has a 5-year-warranty upon receipt. For more information on warranty claims, please visit our Terms and Conditions or contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Original Adjustable Foam Pillow is OEKO-Tex® 100 Certified Class 1 (16.0.93305) of OEKO-Tex Standard 100. This certification suggests a high standard and is even suitable for infants/toddlers up to 3 years old. Check more at their website here.

The Emma Original Adjustable Foam Pillow is made of three adjustable foam layers that provides bespoke comfort for any type of sleeper with a removable Plus UltraDry Cover®. The three layers are:

The Emma Original Adjustable Foam Pillow is weighted at 3.3 lbs with dimensions:

Yes, the Emma Original Adjustable Foam Pillow is vegan. No animals were harmed, used, or tested in the manufacturing of our pillows.

The Emma Original Adjustable Foam Pillow is adjustable for any type of sleeper. The three different layers can be interchanged as you see fit. Its Supportive Visco Foam layer conforms to your head and neck so that your head is cradled and well-supported. Its AIRGOCELL® Foam layer is the softest layer which dissipates sweat and distributes heat for cool and breathable comfort. While its Pressure-relieving Viscose Foam has a slightly softer feel but consistent pressure relief for optimal support.

Yes it does. The Plush UltraDry® breathable cover has a knit design for optimal airflow and our AIRGOCELL® foam cooling technology dissipates sweat and distributes heat so that you keep a cool and comfortable sleep throughout the night.

The Emma Original Adjustable Foam Pillow is a breathable and hypoallergenic pillow perfect for sensitive and hot sleepers.

Yes, but you may only wash the Plush UltraDry® breathable cover of your Emma Original Adjustable Foam Pillow. Just open the zip and remove the foam layers from the cover. For specific information on washing, you may see their individual wash-label details.

You may return your Emma Original Adjustable Foam Pillow within 60 nights of receiving your product. When you want to return your Emma Original Adjustable Foam Pillow, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Yes, the Emma Original Adjustable Foam Pillow offers a 60-night trial for your benefit.

The Emma Original Adjustable Foam Pillow has a warranty period of 3 years upon receipt. For more information on warranty claims, please visit our Terms and Conditions or contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Breathable Mattress Protector is OEKO-Tex® 100 Certified Class 1 (16.0.93305) of OEKO-Tex Standard 100. This certification suggests a high standard and is even suitable for infants/toddlers up to 3 years old. Check more at their website here.

The Breathable Mattress Protector has Tri-Protect™ Action. Its polyurethane layer prevents unwanted liquid from getting into the mattress. It also uses Purotex® technology which reduces allergens (i.e. dust mites, animal hair) by up to 93.7%, and is made with a breathable material. All these keep your mattress well-protected from stains, allergens, and prolongs the useful comfortable life of your mattress.

The Emma Breathable Mattress Protector’s hypoallergenic nature contains probiotics using Purotex® Technology that allows for a natural repellant from allergies for your comfort in sleep. In simple terms, it reduces the likelihood for allergens to affect you during sleep.

Putting on the Emma Breathable Mattress Protector is quick and easy. It’s adjustable and flexible. You just need to wrap it around your mattress and you’re good to go. For visual instruction, you may view here.

Yes. The Emma Breathable Mattress Protector goes under your sheets, if any. To sum it up, the order of layers from bottom to top is

With the Emma Breathable Mattress Protector’s Tri-Protect™ Action, it serves as a protective layer for you and your mattress. By preventing unwanted stains and reducing allergens, and ensuring breathability in your mattress, you are able to prolong the life of your Emma Original Mattress while ensuring a safe sleep environment for you and your family.

No. The Emma Breathable Mattress Protector is made to complement your Emma Original Mattress. With that, you don’t need to worry about your protector interfering with your mattress benefits.

No. The Emma Breathable Mattress protector is made with a breathable material with a woven design that allows for better air circulation so that you can get a cool and comfortable night’s sleep.

Yes. For specific information on washing, you may see their individual wash-label details.

We recommend washing it once every 3 months.

Yes, the Emma Breathable Mattress Protector is waterproof. This means that liquid will not get into your Emma Original Mattress as long as the Breathable Mattress Protector is there.

Yes, the Emma Breathable Mattress Protector is completely stain-resistant. Although, colored liquids may still discolor the protective layer (i.e. red wine); however, these stains can still be washed off in the washing machine at a maximum of 40°C.

You may return your Protector within 60 nights of receiving your product. When you want to return your Emma Pillow, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Yes, however, the Breathable Mattress Protector offers a 60-night trial for your benefit.

Our Breathable Mattress Protector has a warranty period of 2 years upon receipt. For more information on warranty claims, please visit our Terms and Conditions or contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

The Emma Firm-to-Soft Reversible Topper contains 3 main layers:

We offer toppers for 4 sizes for our Emma Firm-to-Soft Reversible Topper:

The Emma Firm-to-Soft Reversible Topper is ideal if you want your mattress softness/firmness to change. Our reversible feature allows you to make your mattress feel firmer or softer depending on your preference.

The Plush UltraDry® Cover of the Firm-to-Soft Reversible Topper is made of 99% Polyester and 1% Elastane. It is a knitted white fabric that is completely detachable from the topper through a zipper.

Adding our Emma Firm-to-Soft Reversible Topper will change the softness/firmness of your mattress, depending on the side that you use.

We recommend the topper to people between 50 kg and 130 kg.

The Emma Firm-to-Soft Reversible Topper allows you to control the softness or firmness of your mattress to suit your preference.

The Emma Firm-to-Soft Reversible Topper is approximately 2 inches thick.

To prevent shifting around the mattress, you should install your Emma Firm-to-Soft Reversible Topper underneath your mattress sheets. If you’re using the Emma Breathable Mattress Protector, it should also go under your Protector.

To sum it up, the order of layers should be:

 You should install your Emma Firm-to-Soft Reversible Topper underneath both the mattress protector and sheets. The sum it up, the order of layers should be:

Yes, but you can only wash the Plush UltraDry® Cover of the Emma Firm-to-Soft Reversible Topper. You can easily remove the cover by using the zipper found in the topper. For specific information on washing, you may see their individual wash-label details.

You may return your Emma Firm-to-Soft Reversible Topper within 60 nights of receiving your product. When you want to return your Emma Firm-to-Soft Reversible Topper, please contact our Customer Care agents from 6 AM - 9 PM EST through our available channels:

Yes, the Emma Firm-to-Soft Reversible Topper offers a 60-night trial for your benefit.

Our Emma Firm-to-Soft Reversible Topper has a warranty period of 5 years upon receipt. For more information on warranty claims, please visit our Terms and Conditions or contact our Customer Care agents from 6 AM - 9 PM EST through our available channels: