Top Questions Asked

How do I track my order?
How do I contact customer service?
How do I change/edit my order?
How does the 365-night trial phase work?
How does the 10-year warranty work?

Trial & Warranty

How does the 365-night trial phase work?
Is the 365-Night trial applicable for all products?
How can I return my mattress within the trial time?
What condition can I return the mattress in?
Does the mattress need to stay in its plastic during the trial?
When does the 10-year warranty start?
Can you explain the Emma Mattresses 10-year Warranty?
I received a defective mattress, what do I do?
Do the other products have a warranty period?

Purchasing Your Emma

What if my discount doesn't work?
Can I use more than one discount code?
Can I order by phone?
What payment methods do you offer?

Your Order

How do I track my order?
How do I change/edit my order?
What if I ordered the wrong size?
How do I cancel my order?
How do I contact customer service?
What are the shipping/ delivery costs?
How does the Emma Mattress get delivered to me?
How long does delivery take?
How many deliveries do I get when I order more than one product?
Can I change my delivery address?
Can I change the date of my delivery?
I ordered multiple products, can I choose a preferred delivery date for each product?
Is there a right way to unpack my Emma Mattress?
How long can the Emma Mattress stay in the box?
After unpacking the Emma Mattress, how long does it take for the Mattress to be ready for use?
What if I ordered the wrong size?

Returning Your Emma Products

How does the return process work?
How do I start the return process?
How long does the return and refund take?
How do refunds work?
What is the status of my refund?

Awards & Certifications

What does it mean when a product is CertiPUR-US® certified?
Why is the CertiPUR-US® certification important?
If the foam is certified, does that mean it was made without flame retardants?

Accessing Your Account

How do I create a customer account?
How do I retrieve my password?

Need help deciding?

Shop with our sleep experts today!

Chat With Us

Ask away—we're here to answer all things sleep.

Call us

We'd love to hear from you. Call 1 (647) 699 2977

From 10AM to 8PM EST, Monday - Friday

Email us

Drop us an support@emma-sleep.ca and we'll respond in 24-48 hours.