We offer several delivery options, depending on your location and preferences:
Standard Shipping
Orders ship out within 1–2 business days and typically arrive within 3–5 business days after dispatch.
Premium Shipping
For select locations like Ontario and British Columbia, we offer Premium Delivery. Orders ship out within 1–2 business days and arrive within 2–3 business days after dispatch. A $50 CAD fee applies.
Extended Area Delivery
For customers in remote provinces and territories (including Yukon, Northwest Territories, Prince Edward Island, and Nunavut), a $50 CAD remote area fee applies. Delivery may take a bit longer, but we’ll ensure your order arrives safely.
To view your estimated delivery, you may view it in your account on the website under “order.” You may also use the tracking number sent to your email to track your order.
Should you have any concerns, you may reach out to our Customer Care agents from 10AM to 8PM, Monday-Friday through our available channels:
- Email: support@emma-sleep.ca
- or speak directly with an agent using our live-chat feature on our website.
At the moment, our support is available in English only. We apologize for any inconvenience this may cause and are actively working towards offering assistance in French in the future.